The right technician, the right job, every time
Ordinus routes incoming jobs to available technicians, respects capacity, and gives dispatchers the visibility to catch problems before they become missed visits.
Field service teams fail at the assignment layer: a job goes to a technician who is already at capacity, a visit gets missed because no one noticed the gap, or a customer waits because dispatch is done by hand. Ordinus puts routing logic at the centre so jobs land with the right person and dispatchers see the whole picture.
The scheduling problem
Jobs assigned to already-overloaded technicians
Manual dispatch ignores actual workload. Capacity limits stop jobs from piling onto a technician who cannot take them.
Missed visits with no early warning
When a job falls through the cracks, the first sign is often an angry customer. Visibility into the job queue prevents that.
Customers left without a time window
Vague 'we will call you' scheduling drives down satisfaction. Online booking with automatic confirmation gives customers a real slot.
No clear view of who is available
Without a live picture of technician availability, dispatch relies on whoever picks up the phone, which is inefficient and error-prone.
What Ordinus gives you
Capacity-aware job routing
Ordinus routes incoming jobs to the technician pool and respects capacity limits so no one is overloaded and no job sits unassigned.
Dispatcher visibility
See every open job, its assigned technician, and its status in one view so dispatch decisions are based on facts, not guesswork.
Automatic customer reminders
Customers receive confirmation and reminder messages before each visit so they are home and prepared when the technician arrives.
Ownership-safe calendar sync
Ordinus reads technician calendars for true availability so jobs are never routed to a slot that is already taken by training, meetings, or personal time.
How it works
- 1Set up your technician pools and capacity. Add your technicians to pools by skill or region, connect their calendars, and set daily capacity limits.
- 2Customers or dispatchers create job bookings. Jobs can come in through a customer-facing booking page or be entered by dispatch, and Ordinus routes them to the right technician automatically.
- 3Track assignments and resolve gaps. The dispatcher view shows every job and its status so the team can spot and fix gaps before a customer is affected.
Why Ordinus
- Capacity limits are enforced at the routing layer, not managed manually.
- Dispatcher visibility is built into the Operations dashboard.
- Customer reminders go out automatically for every confirmed job.
Frequently asked questions
Can we route different job types to different technician groups?
Yes. Set up separate pools by skill set or region and configure routing rules that match job type to the appropriate pool.
How do capacity limits work?
Each technician has a maximum number of jobs per day or time period. When a technician is full, Ordinus routes new jobs to the next available person.
Can customers book their own service visit?
Yes. You can offer a customer-facing booking page where customers choose a time window and Ordinus assigns the visit to the right technician.
Do customers get notified before the visit?
Yes. Ordinus sends confirmation and reminder messages automatically so customers know when to expect the technician.
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For recruiting agencies
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Route every job to the right technician automatically
Set up your technician pools and start dispatching with capacity-aware routing today.