Frequently asked questions
How Ordinus works, what it costs, and where your data lives. Billing specifics are also covered in the pricing FAQ.
Getting started
What is Ordinus?
Ordinus is a scheduling and routing platform built in the EU. You publish booking pages, sync your calendar, and decide how incoming bookings are distributed - to one person, a shared team pool, or based on what the invitee answers before booking.
Is there a free plan?
Yes. The free plan includes one active event type, your personal booking page, and calendar sync. No credit card is required to sign up.
How long does setup take?
A new workspace is bookable right after signup: a default event type and a Monday to Friday schedule are created for you. Connect your calendar, adjust your hours, and share your booking link.
Which calendars does Ordinus support?
Google Calendar. Ordinus reads your busy times to prevent double bookings and creates events for confirmed appointments. It only manages events it created itself - your existing calendar entries are never modified or deleted.
Which languages are available?
The interface is available in English and German. Booking pages show available times in the invitee's own timezone.
Routing and scheduling
What does "routing" mean in Ordinus?
Routing decides where a booking goes. Instead of every request landing on one calendar, Ordinus can send it to a specific person, distribute it across a team pool, or pick a destination based on the answers an invitee gives before booking.
How does round-robin scheduling work?
You group team members into a pool. Incoming bookings rotate through the pool's members based on their actual availability, so the load spreads evenly instead of everyone booking the same person.
Can invitees answer questions before booking?
Yes. Routing forms let you ask qualification questions up front and use the answers to pick the right destination. Forms are available from the Solo plan; rule-based routing across teams and pools is part of the Team and Operations plans.
How are timezones handled?
Automatically. Your availability is defined in your timezone, and invitees see open slots converted to theirs. Confirmation and reminder emails follow the invitee's timezone and locale.
Can I embed booking on my own website?
Yes. Booking pages can be embedded on your site with an embed widget, or you link to your hosted booking page directly.
Pricing and billing
How does pricing work?
Each plan has a flat monthly or yearly price with a set number of members included. There is no per-seat billing - you pay for the operational complexity you need, not per head.
Is there a trial for paid plans?
Yes. Paid plans come with a 14-day trial. A card is required to start it, and you can cancel before the trial ends without being charged.
Can I charge for bookings?
Yes. Connect Stripe to collect payment when an invitee books. Prices, currency, and refunds stay under your control in your Stripe account.
Can I change or cancel my plan?
Anytime. Upgrades take effect immediately, downgrades at the end of the billing period. If you cancel, your workspace moves to the free plan and your data stays in place.
Data and privacy
Where is my data hosted?
Ordinus itself runs on Hetzner Cloud infrastructure in the EU - your account and booking data are stored and processed there. If you connect third-party services like Stripe for payments or Google Calendar, those providers process the data you share with them under their own terms.
Is Ordinus GDPR compliant?
Ordinus is built for GDPR-aligned processing: EU hosting, access and deletion rights, and data portability. A data processing agreement is available on request via dpa@ordinus.io.
What does Ordinus do with my calendar data?
It reads busy times to calculate availability and writes only the events it creates for confirmed bookings. External calendar events are not stored, and connected scopes are kept to the minimum needed.
Teams and operations
What is the difference between Team and Operations?
Team covers collaborative scheduling: shared availability, pools, round-robin, and a team calendar. Operations adds the routing and automation layer on top - qualification workflows, SLA and escalation handling, and operational visibility for teams that live in the dashboard.
Is there an API and webhooks?
Yes. A REST API and signed webhooks are available on Team and Operations plans, so you can create appointments programmatically and react to booking, cancellation, and payment events.
What does the Enterprise plan add?
Dedicated support, custom integrations, SLA guarantees, and unlimited seats. Enterprise is sold through a conversation, not a checkout - contact us via the pricing page.
Still have a question?
Write to us directly or browse the help center. We answer ourselves - there is no ticket bot in between.