OPERATIONAL COMMITMENTS
What you can count on
We do not publish a live status feed yet. This page lists the commitments we hold ourselves to, and how to reach us if something looks wrong.
Our commitments
Availability
We aim for 99.9% uptime. Details on service availability are in our terms.
EU hosting
Data is stored with our EU hosting provider, encrypted in transit and at rest.
Support response
Standard support replies within 48 hours. Priority and dedicated plans come with faster SLAs.
Incident follow-up
If an incident affects your bookings, we follow up by email with what happened and what we changed.
For security or incident follow-up, contact security@ordinus.io or use the help center.